CEC Library.

Consumers are splitting into two economies, and technology adoption is splitting creditors, agencies, debt buyers and vendors the same way. The decile model, the ten-capability target state and what it means for each side.

The 21-capability assessment: five levels of target-state maturity for each capability, the best-practice questions behind them, and the opportunity-versus-effort rating that resets priorities.

What the CEC is, the five master classes, the April working conference with CCN, the Agency ‘Yelp’ launch, and the year-end priorities members named on September 23.