Collections Executive Community
The CEC is an invite-only forum where senior leaders from creditors, agencies, debt buyers and law firms ask each other for advice and share what is working.
Why it exists
The mission is simple. Give collections leaders a place to talk with peers, where the only agenda is getting better at the job.
Bring the problem you are stuck on. Someone in the room has already worked through it and will tell you what happened.
Members compare real practices and results from their own operations, from the largest creditors to small agencies.
Vendors are not members. When the group wants to hear from one, the group does the inviting.
CEC Topics
Master classes are where CEC members go deep on the capabilities that lower cost-to-collect.
Propensity, segmentation, treatment, next-best-action and cross-channel orchestration.
AI-driven, omni-channel, two-way customer engagement.
A channel consumers trust, with zero payment friction and a phased RCS rollout.
Flexible payment options, more tender types and smart payment orchestration.
Every account matched against debt settlement enrollments daily, with hits reflected in policy and strategy.
Smart assignment models and a leading agency and legal network.
Who is in the room
What we share comes from the people doing the work. So far that means expert knowledge and feedback gathered from:
We also talk with around 100 vendors, so members hear which tools hold up in production before they sit through a demo.
Benchmark your capabilities
The Collections Capability Benchmark Assessment maps the target-state operation, from strategy models to telephony. See what each capability looks like at every level of maturity.
What a handful of agencies collect, compared with the ‘average’ agency.
Agency Yelp
Creditors can’t easily find and vet the agencies that outperform. Agency Yelp is a creditor-sourced Best Agency service: creditors share the agencies that perform best for them, and we independently aggregate and substantiate what they tell us.
Join the CEC
If you lead collections, recovery or servicing at a creditor, agency, debt buyer or law firm, this room was built for you.
ARM Tech Advisors
ARM Tech Advisors is the operator-led advisory practice behind the CEC. Our mission is to help the industry lower its cost-to-collect by listening to its leaders, aggregating their ideas and sharing them back.
We continuously gather proven best practices from leading firms, large and small, and build awareness of the strategies and solutions that work.
Personalized strategic roadmaps, process and model redesign, targeted vendor selections and development of the solutions the industry is missing.
Proven talent for surge or ongoing fractional support, easing the load on constrained leaders and measured by KPIs, not presentations.
Thirty minutes with Scott to talk through where your operation is and where it needs to be.
Your hosts
Co-founder & CEO
Thirty years in collections across GE Capital, JPMorgan, Bank of America and Capital One, leading policy, process and technology transformations. Scott hosts the CEC and talks with two collections leaders a day.
Scott on LinkedIn
Co-founder, Advisor
More than 25 years in collections, optimizing traditional and digital strategies for major U.S. lenders. Jim has served as COO, Chief Growth Officer and President/COO, driving efficiency and better customer experiences.
Jim on LinkedIn
Advisor, AI, Automation & Strategic Analytics
15 years in collections and debt buying across Wells Fargo, Portfolio Recovery Associates, Transworld Systems, NCB Management Services and KompatoAI. Garett combines strategy leadership with hands-on development of decisioning systems and AI workflows.
Garett on LinkedIn
Home of the Collections Executive Community.
© 2026 ARM Tech Advisors
Built for operators. Vendor-free by design.
