Expert advice and support to accelerate your collections transformation
From awareness to strategy to execution, we help you transform faster and more efficiently with minimal execution risk. Our tailored education, assessments, change strategies, and optimization support—backed by proven battle-tested industry leaders and partners—deliver measurable results.
Continuous gathering and sharing of proven best practices from leading firms - large and small - to identify and then build awareness of proven strategies and solutions.
Building
Personalized strategic roadmaps, process or model redesign, targeted vendor selections, & development of needed industry solutions.
Delivering
Proven talent provide surge or ongoing fractional support, easing demands on constrained leaders, and driving measurable value through KPIs—not presentations.
Customize and integrate industry leading strategies and capabilities to unlock next-level collections performance
Built on expert knowledge and collective feedback from:
130
Creditors
90
Agencies
20
Law Firms
25
Debt Buyers
100
Vendors
Working with the best
With a wealth of industry knowledge, extensive connections, and combined experience in banking and collections, these experts are here to guide you every step of the way.
Scott Hamilton
Co-founder & CEO
Scott has 30 years in Collections, leading policy, process, and technology transformations for banks and firms of all sizes. He’s highly consultative, always learning, and passionate about sharing knowledge to drive meaningful change.
Jim Beck
Co-founder, Advisor
Jim has 25+ years in Collections, optimizing traditional and digital strategies for major U.S. lenders. He’s held executive roles as COO, Chief Growth Officer, and President/COO, driving efficiency, reducing costs, and enhancing experiences. Passionate about improving industry performance and outcomes.
Deborah Hollowell
Advisor
Deb has 30 years in Consumer Lending - mostly in Collections. You may remember her from Capital One where she helped manage their extensive 3rd party network. Deb is a star - very knowledgeable, curious, and passionate about bringing people together to identify & deliver impactful solutions.
Interested in joining the Collections Executive Community?
The CEC's mission is simple - provide safe and honest forum for you to engage with industry peers to ask for advice, share best practices and not be sold to.
All that join will be invited to 2 sessions/mo and private semi-moderated Substack.
